1. 100% Replacement & Refund Guarantee
RedX Games stands behind every digital key and subscription sold on redxgames.shop. If a delivered code or account is invalid, unusable, or incorrect, we offer a 100% instant replacement or full refund.
2. Eligible Refund Conditions
A full refund or replacement will be provided under the following circumstances:
- Unfulfilled Orders: If we are unable to deliver your purchased key or subscription within 24 hours.
- Invalid / Already Redeemed Code: If the code provided fails during redemption and is verified invalid by our support team.
- Incorrect Product Delivered: If you received a product different from what was ordered on your receipt.
3. Non-Refundable Scenarios
Due to the nature of digital keys and activation licenses, refunds cannot be issued in these cases:
- The product key has already been successfully redeemed on your platform account.
- Accidental purchase or mind-change after the digital key has been revealed/delivered to you.
- PC hardware or system incompatibility (customers are requested to check game requirements before buying).
4. How to Request a Refund
Requesting a refund or key replacement is quick and straightforward:
- 1. Contact our WhatsApp support team at +91 6305467921.
- 2. Provide your Order ID / Transaction ID and a screenshot showing the error message during activation.
- 3. Our team will verify the issue and issue an instant replacement or refund.
5. Refund Processing Time
Approved refunds are processed back to your original payment method (UPI / Bank Account) within 24 to 48 hours.