1. Digital Goods Return Policy Overview
Because products sold on RedX Games (redxgames.shop) consist of non-tangible, digital keys, activation codes, and instant subscription accesses, traditional physical product returns do not apply.
However, we guarantee that all delivered keys are 100% genuine and functional upon delivery. If a key fails to activate, our digital return and exchange policy applies immediately.
2. Order Cancellations Before Delivery
If you placed an order and wish to cancel before the digital product code or credentials have been sent to you via WhatsApp or email, you are entitled to a 100% full refund.
Contact our support team immediately at +91 6305467921 to process your cancellation.
3. Digital Product Exchanges & Replacement
If you receive a code that shows an activation error (such as "Code already redeemed" or "Invalid Key"):
- Send a clear screenshot of the error message along with your Order ID to our WhatsApp support team.
- Once verified by our team, we will immediately issue a fresh working code or offer a product exchange of equal value.
4. Conditions Where Returns Cannot Be Accepted
We cannot accept returns or issue replacements in the following cases:
- The product key has already been revealed and successfully activated on your personal account.
- Incompatibility with your operating system or computer hardware specifications.
- Third-party platform service outages (e.g., Steam or Xbox network temporary maintenance).
5. Support & Returns Assistance
If you need assistance regarding a digital return or product exchange, contact us:
- WhatsApp: +91 6305467921 / +91 9390832563
- Email: redxgamingclub@gmail.com
- Support Hours: 24/7 Live Assistance